Fantasy by Tatiana accepts all returns, without being motivated, within 10 business days. You have the first 5 business days to email us with the message “I return ‘product name and code”” and another 5 business days to return the package. This means the returned product must return to us within 14 calendar days of receiving the product. Please note that shipping can take up to 5 business days, except when shipped via express delivery.
For modified products based on customer request (size retouching, material replacement, color, etc.), and / or customized orders, we assume the right not to accept the return.
Please read the following information carefully:
- Before ordering any product, please inspect the product carefully on the site. In the product description page you will find all the necessary information. If you want more information, please contact us at: firstname.lastname@example.org.
- The courier service we use is URGENT CARGUS, we recommend that you use the same service for ease of return. However, if you want to use another courier service for returning products, you can choose any one else.
- Payment of return shipping is the responsibility of the customer.
- Send the product parcel and the invoice / proform from the package received to the sender’s address.
- The cost of returning / replacing the product will be supported by the customer.
- Careful! We do not receive parcels for payment.
- Under the common law on the transfer of ownership of property, applied in Romania, the product is entirely your responsibility until it reaches us.
- Fantasy by Tatiana will not accept the return of products that have been worn or have the packaging destroyed.
- Careful! In the case of a product made on a surcharge, its return can be canceled.
- Under the conditions laid down in Article 4 (1) (b) of O.G. 130/2000, in the case of the purchase of products from the website www.fantasybutatyana.com, the buyer has the right to opt only one time for the return / replacement of a product.
- Please consider that the products must be returned in their original packaging.
- Repeated purchase cancellations can be considered as abuse, and any subsequent orders will be honored only if they are paid in advance.
If I sent you a product other than the one you ordered, you can return it at no cost. We will bear all the shipping costs and will send you the requested product as soon as we receive the parcel.
- These return policies do not in any way affect your rights under the law in force.
- If you are less than 18 years old, inform your guardian if you want to order.
Change a product
- We can change the returned product with a similar one, another measure, depending on stock availability.
- If you want to change with another product (other code, model, color, material), you will pay the price difference on delivery if the product is more expensive. The new product requested for exchange will only be able to send it after returning the product originally purchased.
- Repayment of the product’s value or, as the case may be, replacement of the product, shall be made within 14 days of the return.
In all cases replacement of products as a result of renunciation of purchase, replacement costs are borne by the customer.
The delivery costs of returning or replacing products for international orders will be paid by the customer.
These provisions apply to O.G. 130/2000, in the case of purchasing products on this site using remote communication techniques.
Thank you for choosing www.fantasybytatiana.com!